Terms & Conditions

1. Who we are

OrderPakka is operated by Rala Digital Hub Pvt Ltd, Chennai, Tamil Nadu, India (“we”, “us”). By creating a shop you agree to these terms.

2. What we provide

Software that gives your business an ordering page, a dashboard for the orders it receives, and tools to manage your items, delivery areas and staff logins. That is all we provide.

3. Your account

• You must give accurate details, and keep your email and phone number current.
• You are responsible for your password and for anyone you give a staff login to. Tell us immediately if you think someone else has access.
• Your web address (orderpakka.in/yourshop) is permanent once chosen, because your customers save it and you may print it. We can move it only in exceptional cases.
• One person may run more than one shop, each as a separate subscription.

4. Trial, fees and payment

• Every new shop gets 14 days free, with no card and no payment details.
• After that, the subscription fee is payable in advance for the period you choose.
• Your subscription renews automatically at the end of each period, using the mandate you authorise with your bank. Your bank notifies you 24 hours before every payment, and you can cancel from your dashboard at any time — future payments stop and you keep the period you have paid for. You may also choose to pay a single period without setting up a renewal.
• Orders keep working for a short grace period after expiry, so a late payment is never an instant outage.
• Fees exclude taxes where applicable, which we will show before you pay.
• We may change our prices, but never for a period you have already paid for, and we will tell you before a change affects you.

Cancellation and refunds are covered separately in our Refunds & Cancellation policy.

5. Your responsibilities as a seller

Your shop is your business. You are solely responsible for what you sell and how you deliver it, including:

• The accuracy of your items, prices, delivery charges and cut-off times
• The quality, safety and legality of everything you sell
• Any licences your trade requires, including food safety registration where relevant
• Fulfilling orders your customers place, and handling their complaints and refunds
• Your own tax obligations on your sales

Disputes between you and your customers are between you and them. We are not a party to them, though we will help with technical facts where we can.

6. Payments from your customers

Customers pay you directly — to your own UPI ID, or in cash on delivery. We display a payment QR generated from the UPI ID you provide and record what you mark as received. We never hold, collect or settle that money, and we cannot reverse or refund it.

Keeping your UPI details correct is your responsibility.

7. What you may not do

• Sell anything illegal, or anything you are not licensed to sell
• Impersonate another business, or use a shop name or logo you have no right to
• Use the service to send unsolicited bulk messages
• Attempt to access another shop's data, probe our systems, or work around any limit or security control
• Resell or white-label the service without our written agreement

We may suspend a shop that breaches this, and will tell you why. Where the breach is serious or illegal, suspension may be immediate.

8. Availability

We work to keep the service running at all times but do not promise uninterrupted service. Maintenance, third-party failures and events outside our control can cause downtime. Where an extended failure is our fault, the remedy is set out in our refunds policy.

9. Your data

Your shop's content and your customers' details remain yours. We hold them to provide the service, as described in our Privacy Policy. You may ask for a copy of your order history at any time.

10. Ending the agreement

• You may cancel at any time, with no notice and no fee.
• We may end the agreement with 30 days' notice, or immediately for a serious breach.
• After closure we keep your data for 90 days in case you return, then delete it apart from records we must keep for tax.

11. Liability

We provide the software as it is. To the extent the law allows, our total liability to you for any claim is limited to the fees you paid us in the three months before the claim.

We are not liable for lost profits, lost sales, or losses arising from your own business decisions — including orders you did not fulfil, quantities you prepared, or money you did not collect. Nothing here limits liability that cannot lawfully be limited.

12. Changes to these terms

We may update these terms. If a change materially affects you we will tell you by email or WhatsApp before it takes effect. Continuing to use the service after that means you accept the change.

13. Governing law

These terms are governed by the laws of India, and the courts of Chennai, Tamil Nadu have exclusive jurisdiction.

14. Contact