Refunds & Cancellation

The short version: try it free for two weeks, your subscription then renews each month, and you can stop it in one tap.

Last updated 5 September 2026 · Rala Digital Hub Pvt Ltd, trading as OrderPakka

Your subscription renews automatically, and you can stop it in one tap. Cancel from your dashboard at any time and no further payment is taken — you keep every day you have already paid for. Your bank also warns you 24 hours before every payment, so nothing can be taken by surprise.

Before you pay: the free trial

Every new shop gets 14 days free, with no card and no payment details of any kind. The trial is the full product — publish your list, take real orders, take real payments from your own customers. Nothing is held back.

This exists so that nobody has to buy something they haven't used. If OrderPakka isn't saving you time by the end of the trial, don't pay for it. Simply stop, and you will never be charged.

Cancelling

You can cancel at any time, for any reason, without giving notice. There is no cancellation fee and no minimum term.

  • From your dashboard: open the Plan tab and choose Stop auto-pay. Future payments stop immediately.
  • Email contact@raladigitalhub.com or message us on WhatsApp, from the address or number linked to your shop.
  • Your shop keeps working until the end of the period you have already paid for. We do not cut service off on the day you cancel.
  • After that date your ordering page stops accepting new orders.

Refunds

Subscription fees are paid in advance for a fixed period, and that period is not refundable once it has started. Between the free trial before your first payment, the 24-hour notice from your bank before each renewal, and one-tap cancellation, you should never be paying for a month you did not intend to buy — and if a renewal genuinely caught you out, tell us and we will sort it out.

When we will refund

We will refund, without argument, in these cases:

  • We failed to deliver the service. If your shop is unavailable due to a fault on our side for more than 3 consecutive days in a paid month, we will refund that month in full or extend your subscription by a month, whichever you prefer.
  • You were charged twice for the same period, or charged after cancelling. The duplicate is refunded in full.
  • A payment was made in error and you tell us within 48 hours, before you have used the paid period.

When we will not refund

  • Part-used periods, where you cancel mid-month having had the service.
  • A change of mind after the free trial has already let you assess the product.
  • Suspension caused by misuse of the service or a breach of our Terms.

How a refund reaches you

Approved refunds go back to the original payment method — the same card, UPI ID or bank account the payment came from. We cannot send a refund anywhere else.

We process approved refunds within 5 working days. Your bank or card issuer then takes its own time to show it, usually a further 5 to 7 working days.

Payments your own customers make

This policy covers what you pay OrderPakka for the software. It does not cover money your customers pay you for food, flowers or anything else you sell.

Those payments go directly from your customer to your own UPI ID or into your own hand on delivery. OrderPakka never holds, processes or touches that money, so we cannot refund it. Orders and refunds between you and your customers are settled between you and them, on whatever terms you set for your own shop.

Asking us

If something here doesn't match your situation, write to contact@raladigitalhub.com and tell us what happened. We would much rather sort it out than have you feel cheated over a few hundred rupees.